Our website privacy policy

Last updated: 05/08/2020

TRACR DATASAFE is committed to maintaining your confidence and trust with respect to your privacy. This privacy policy explains how we collect, use and share your personal information.

About our privacy policy

This privacy policy applies to our websites that refer or link to this privacy policy (each, a “Service”). This policy may be supplemented by additional privacy statements, terms or notices provided to you. TRACR DATASAFE owns or administers the Service, as identified therein, is the primary controller of your personal information provided to, or collected by or for, the Service.

Information we collect

We collect information about you in two way: directly from your input and device usage.

Information you provide to us

The types of personal information that we collect directly from you depends on the content and features of the Service you use and how you otherwise interact with us and may include:

  • • Contact details, such as your name, email address, postal address and phone number;
  • • Information that you communicate to us, such as questions or information you send to customer support;

Device and usage data

The Service may automatically collect information about how you and your device interact with the Service, such as:

  • • Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, unique device identifier and other technical identifiers, error reports and performance data;
  • • Usage data, such as the features you used, the settings you selected, URL click stream data, including date and time stamp and referring and exit pages, and pages you visited on the Service;

We collect this data through our servers and the use of cookies and other technologies. You can control cookies through your browser's settings and other tools. However, if you choose to block certain cookies, you may not be able to register, login, or access certain parts or make full use of the Service. For more details, visit the cookie notice of the Service.

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How we use your information

We are committed to delivering a relevant and useful experience to you. Depending on how you interact with us and the Service, we use your personal information to:

  • • Provide, activate and manage your access to and use of the Service;
  • • Process and fulfill a request, order, download, subscription or other transaction;
  • • Enhance and improve the Service, such as add new content and features;
  • • Notify you about changes, updates and other announcements related to the Service;
  • • Deliver targeted advertisements, promotional messages, and other information related to the Service and to your interests;
  • • Provide technical, product and other support and help to keep the Service working, safe and secure;

We may also use your personal information to:

  • • Respond to your requests, inquiries, comments or concerns;
  • • Enhance and improve our products, events and services and develop new ones;
  • • Comply with our legal obligations, resolve disputes and enforce our agreements.

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Sharing of your information

We do not share your personal information in any way with the following exception:

Legal reasons

We will disclose your personal information if we have a good faith belief that such disclosure is necessary to:

  • • meet any applicable law, regulation, legal process or other legal obligation;
  • • detect, investigate and help prevent security, fraud or technical issues; and/or
  • • protect the rights, property or safety of TRACR DATASAFE, our users, employees or others; and as part of a corporate transaction, such as a transfer to or an acquisition by or merger with another company.

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Your communications preferences

You can customise and manage your communications preferences and other settings when you register with the Service, by updating your account features and preferences, by using the “opt-in/out” or subscribe/unsubscribe mechanisms or other means provided within the communications that you receive from us or by contacting us. We reserve the right to notify you of changes or updates to the Service whenever necessary.

Accessing and updating your information

You have the right under European and certain other privacy and data protection laws, as may be applicable, to request free of charge:

  • • Access to and correction and deletion of your personal information;
  • • Restriction of our processing of your personal information, or to object to our processing;
  • • Portability of your personal information.
  • If you wish to exercise any of these rights, please contact us and we will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity. You may designate an authorised agent to make a request on your behalf subject to proof of identity and authorisation.

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Data retention

We retain your personal information for as long as necessary to provide the Service and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.

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Data security

We take precautions to safeguard your personal information against loss, theft and misuse and unauthorised access, disclosure, alteration and destruction through the use of appropriate technical and organisational measures.

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Locations of processing

Your personal information may be stored and processed in your region or another country where our service providers maintain servers and facilities, including Germany, Ireland, the Netherlands, the United Kingdom, and the United States. We take steps to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.

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Grounds for processing

When we collect from you any personal information within the scope of European data protection laws, we do so:

  • • where necessary to provide the Service, fulfil a transaction or otherwise perform a contract with you or at your request prior to entering into a contract;
  • • where necessary for our compliance with applicable law or other legal obligation;
  • • where necessary for the performance of a task carried out in the public interest;
  • • where applicable, with your consent; and/or
  • • as necessary to operate our business, protect the security of our systems, customers and users, detect or prevent fraud, or fulfil our other legitimate interests as described in the sections above, except where our interests are overridden by your privacy rights.
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We will update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. If we make any material changes, we will provide notice through the Service or by other means.

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If you have any questions, comments, complaints or requests regarding this privacy policy or our processing of your information, please contact the Tracr Datasafe Data Protection Officer on dpo@tracr.org or via post:

Tracr Datasafe Protection Officer, The Coach House, New Waters

Wortham, Suffolk, IP22 1QH, United Kingdom

You also may lodge a complaint with the data protection authority in the applicable jurisdiction.

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